# How ICT365 Modernized Endpoint Management for a Growing Business
In today's hybrid workplace, organizations manage increasingly complex device ecosystems. When a growing regional business faced the challenge of managing over 400 devices—spanning Windows computers, iPhones, and Android devices—across multiple business units, they knew their existing approach wouldn't scale. They needed professional guidance to implement enterprise-grade endpoint management.
That's where ICT365 came in.
The Challenge: Device Chaos at Scale
Managing diverse device types across a growing organization creates significant IT challenges. Without centralized endpoint management, the organization struggled with:
- Inconsistent device security across Windows, iOS, and Android platforms
- Manual device provisioning consuming valuable IT staff time
- Limited visibility into device inventory, compliance status, and security posture
- Difficulty enforcing company security policies consistently
- Lack of remote management capabilities for distributed workforce
The organization needed a modern, enterprise-grade solution that could handle the complexity of their growing device ecosystem while maintaining strong security posture.
The Solution: Microsoft Endpoint Manager Implementation
ICT365 designed and implemented a comprehensive Microsoft Endpoint Manager solution, leveraging Intune as the centerpiece for unified device management. The implementation encompassed:
Core Technologies:
- Microsoft Endpoint Manager (Intune) for centralized device management
- Azure Active Directory for identity and access management
- Microsoft Defender ATP for advanced threat protection
- Microsoft Store for Business and Google Play Store connectors
- Automated device enrollment via Windows Autopilot
- Mobile device management for iOS and Android devices
Implementation Strategy:
The engagement was structured across four distinct phases to minimize disruption and ensure thorough knowledge transfer.
Implementation Highlights: Four-Phase Approach
Phase 1 – Tenant Administration & Setup
ICT365 configured the foundational Endpoint Manager environment, including licensing assignment using dynamic groups, company-specific device and user group creation based on organizational structure, and setup of critical connectors (Microsoft Store for Business, Microsoft Defender ATP, Google Play). We also assisted with required DNS configuration changes to support seamless device enrollment.
Phase 2 – Device Registration
To minimize friction for end users, ICT365 implemented multiple enrollment methods including Windows Autopilot for new Windows 10 devices, Azure AD device join for existing devices, and mobile device management registration for iOS and Android. This flexible approach ensured rapid onboarding of the organization's ~400 existing devices while enabling streamlined provisioning of new devices.
Phase 3 – Policy Development
Security policies are the backbone of effective device management. We configured base security policies including Firewall, Windows Defender, BitLocker encryption, and Windows security baselines. Additionally, we created industry-specific policies for Android devices aligned with the organization's requirements and implemented GPS device tracking for company-owned mobile devices.
Phase 4 – Endpoint Management & Optimization
We configured Windows Update rings for consistent, controlled security and feature updates, enabled Microsoft Defender Antivirus for comprehensive endpoint protection, set up advanced reporting for ongoing visibility, and provided comprehensive training on maintenance tasks and ongoing management.
Measurable Business Outcomes
The Endpoint Manager implementation delivered significant business value:
✅ Centralized Device Management – Single console visibility into 400+ devices across Windows, iOS, and Android
✅ Enhanced Security Posture – Consistent enforcement of security policies across entire device ecosystem
✅ Improved Compliance – Automated compliance tracking and reporting capabilities
✅ Reduced IT Overhead – Automated enrollment and policy management reduced manual IT work
✅ Remote Management Capability – IT team can now manage and troubleshoot devices remotely
✅ Scalable Foundation – Infrastructure ready to support future device growth without major changes
Why Choose ICT365 for Endpoint Management
The difference between a successful technology implementation and a problematic one often comes down to execution. ICT365 brought:
- Microsoft expertise – Deep knowledge of Endpoint Manager, Intune, and Azure ecosystem
- Structured methodology – Four-phase approach minimized disruption and ensured knowledge transfer
- Training focus – Comprehensive training ensured IT staff could independently manage the solution long-term
- Proactive optimization – Beyond configuration, we optimized policies for the organization's specific needs
- Caribbean IT experience – We understand the unique challenges of managing IT infrastructure across island businesses
Ready to Modernize Your Endpoint Management?
Is your organization struggling with device management across multiple platforms and locations? Modern endpoint management doesn't have to be complex. ICT365 has successfully implemented Microsoft Endpoint Manager for organizations of all sizes, delivering security, compliance, and operational efficiency.
Contact ICT365 today for a complimentary consultation. Let's discuss your endpoint management challenges and how we can help you achieve centralized, secure device management.
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ICT365 – Delivering IT Solutions Across the Caribbean
Client name has been intentionally removed from this case study to protect confidentiality. References are available upon request.