Managed IT Services
Focus on your business while we handle your technology. Proactive monitoring, expert support, and strategic IT planning—all from a trusted local partner in the Cayman Islands.
Why Managed IT?
Modern businesses need reliable, secure, and scalable IT infrastructure. Our managed services ensure your technology supports your growth—not holds it back.
24/7 Proactive Monitoring
We monitor your systems around the clock, identifying and resolving issues before they impact your business.
Predictable Costs
Fixed monthly pricing means no surprise IT bills. Budget with confidence and eliminate costly emergency repairs.
Rapid Response
Get help when you need it with priority support and guaranteed response times for critical issues.
Enhanced Security
Multi-layered security including firewalls, antivirus, backups, and compliance support to protect your data.
Strategic Planning
Technology roadmaps aligned with your business goals, ensuring IT investments drive growth.
Expert Team
Access to certified IT professionals with expertise across networks, cloud, security, and more.
What's Included
Comprehensive IT management tailored to your business needs
Infrastructure Management
- Network monitoring & optimization
- Server management & maintenance
- Workstation deployment & support
- Hardware lifecycle management
- Vendor management & procurement
- Asset tracking & documentation
Security & Compliance
- Firewall management & monitoring
- Antivirus & endpoint protection
- Email security & spam filtering
- Security patch management
- Vulnerability assessments
- Compliance support & reporting
Cloud & Backup
- Microsoft 365 management
- Cloud migration & optimization
- Automated backup solutions
- Disaster recovery planning
- Data retention policies
- Business continuity support
Help Desk & Support
- Unlimited help desk tickets
- Remote & onsite support
- User onboarding & training
- Software installation & troubleshooting
- Password resets & account management
- Priority response for emergencies
Service Level Options
Choose the level of support that matches your business needs
Essential
Core IT management for small teams
- Business hours support
- Remote assistance
- Basic monitoring
- Email & phone support
- 8-hour response time
Professional
Complete IT management
- 24/7 monitoring & support
- Remote & onsite assistance
- Proactive maintenance
- Priority response (2-hour)
- Dedicated account manager
- Monthly reports & reviews
Enterprise
Advanced IT for growing businesses
- All Professional features
- Strategic IT planning
- Advanced security services
- Compliance management
- 1-hour critical response
- Quarterly business reviews
- Custom SLAs available
Why Choose ICT365?
Local Expertise
Based in the Cayman Islands, we understand local business needs and regulatory requirements.
Certified Professionals
Our team holds certifications from Microsoft, Cisco, CompTIA, and other leading vendors.
Proven Track Record
Years of experience serving businesses across financial services, legal, hospitality, and more.
Rapid Response
Local presence means faster response times and on-site support when you need it most.
We're always watching your systems so you don't have to
Ready to Get Started?
Let's discuss how managed IT services can help your business grow. Schedule a free consultation today.